Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Returns
1. How long do I have to return my order?
You may return your order within 30 days of receiving your item. Please contact our customer service department at support@taavita.com within this time frame to arrange a return.
2. Who pays the return costs?
Return costs are the customer's responsibility, except when the product is defective. If your item arrives defective, we we will refund the return shipping costs.
3. When will I get my money back?
After receiving and inspecting the returned products, we will process the refund within 7 business days. The amount will be refunded to the original payment method. You will be notified by email once the refund has been processed.
4. What are the conditions for a return?
The product must be unused, in its original packaging and returned in the same condition in which it was received. Make sure it is properly packed to avoid damage during transportation.
Shipping
1. What are the shipping costs within Australia & the United States?
We offer free shipping on all orders within the United States. Orders to other countries may be subject to shipping charges, which will be displayed during checkout.
2. How long will it take for my order to be delivered?
We need about 1-5 working days (Mo - Fri) to get your order ready for dispatch, then your order will be on its way for about 1-5 working days (Mo - Fri). The total delivery time is 2-10 business days (Mo - Fri).
Order Cut off time: The processing time for orders placed before 07:00 PM (Washington - GMT -4) will start on the same day, if that day is a business day (Mo-Fri), for orders placed after 07:00 PM (Washington - GMT -4) the processing will start the following business day. (Mo - Fri).
3. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through our Track your Order page.
4. What should I do if I want to change my delivery address?
Please contact our customer service team as soon as possible at support@taavita.com or call us at +447457409252 We will do our best to make the change, but this is not guaranteed if the order has already been processed.
Privacy
1. What data is collected when I visit the website?
When you visit our website without signing in or submitting data, we automatically collect data such as pages visited, date and time of access, referring URL, browser type and version, operating system and your IP address (possibly anonymized). This helps us improve the functionality and user experience of the website
2. How can I manage my cookie preferences?
You can change your cookie preferences at any time through your browser settings. For specific instructions, please refer to the following links:
Microsoft Edge: Delete and manage cookies
Firefox: Clearing cookies and site data
Most questions have already been answered here, so it is not necessary to contact us! Of course, you can always contact us if you do not find an answer to your question.
Reach out to our customer support team.
Working hours (Washington - GMT -4):
Monday to Friday: 08:00 am - 7:00 pm
Saturday & Sunday: Closed
Company Name:DX Payments LTD | Taavita
Company Number: 14875555
Address:71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
E-Mail:support@taavita.com
Phone:+447457409252